How do I update GeoSnake billing details?

Summary

How to keep account billing information accurate.

What this is and why it matters

Billing identity details such as company name, VAT, address, and payment information are managed through the billing flow, then synced back into GeoSnake.

Most billing work happens in `/dashboard/billing`. That page is the source of truth for the current plan, invoices, renewal timing, payment issues, and any Stripe-backed manage flow that is available to the organization.

What to do

• Open `/dashboard/billing` and look at the Billing information section inside the Current plan card.
• Use the Manage action when available, then open the billing portal to update company, tax, address, or payment details.
• Save the change in the billing portal rather than expecting direct inline edits on the Billing page.
• Refresh Billing afterward and confirm the synced fields now show the updated values.

Helpful tips

• If the Billing information section is empty, the organization may not be on a subscribed paid plan yet.
• Do not treat the lack of inline editing as a bug. The edit flow is external by design.
• Update vendor details before renewal week, not during a payment failure.

Possible issues and troubleshooting

• If the page does not show the action you expected, check whether you are signed in as an owner or admin for the current organization.
• If billing details, invoices, or payment status look stale, refresh the Billing page before assuming the data is wrong.
• If a paid billing flow is handled outside self-serve checkout, treat that as a managed plan or procurement case rather than a product bug.

What to do next

If the issue is still unresolved, collect the organization name, invoice or renewal date, and a screenshot of the exact billing state before contacting support.