What is the GeoSnake refund policy?

Summary

A practical guide to refund-related questions.

What this is and why it matters

Refund questions usually come from renewal surprises, duplicate charges, or plan changes. The first job is to identify the exact invoice or charge before asking for an exception.

Most billing work happens in `/dashboard/billing`. That page is the source of truth for the current plan, invoices, renewal timing, payment issues, and any Stripe-backed manage flow that is available to the organization.

What to do

• Open `/dashboard/billing` and identify the exact invoice, payment date, and amount involved.
• Check whether the charge came from a subscription renewal, upgrade, or credit-pack purchase.
• Review the billing terms shown during purchase and any plan-change timing that may explain the charge.
• Contact billing support with the organization name, invoice details, and the reason you believe a refund should be considered.

Helpful tips

• The Terms copy already says paid amounts are generally non-refundable unless required by law or expressly stated otherwise.
• A vague refund request is weak. Bring dates, invoice numbers, and context.
• If the real issue was a missed cancellation before renewal, say that directly.

Possible issues and troubleshooting

• If the page does not show the action you expected, check whether you are signed in as an owner or admin for the current organization.
• If billing details, invoices, or payment status look stale, refresh the Billing page before assuming the data is wrong.
• If a paid billing flow is handled outside self-serve checkout, treat that as a managed plan or procurement case rather than a product bug.

What to do next

If the issue is still unresolved, collect the organization name, invoice or renewal date, and a screenshot of the exact billing state before contacting support.