What is the GeoSnake refund policy?

Quick answer

A practical guide to refund-related questions.

What GeoSnake supports

Refund questions usually come from renewal surprises, duplicate charges, or plan changes. The first job is to identify the exact invoice or charge before asking for an exception.

What to expect

Use `/dashboard/billing` as the source of truth for billing support, payment method handling, refund context, and renewal state.

What to check

• Open `/dashboard/billing` and identify the exact invoice, payment date, and amount involved.
• Check whether the charge came from a subscription renewal, upgrade, or credit-pack purchase.
• Review the billing terms shown during purchase and any plan-change timing that may explain the charge.
• Contact billing support with the organization name, invoice details, and the reason you believe a refund should be considered.

Helpful tips

• The Terms copy already says paid amounts are generally non-refundable unless required by law or expressly stated otherwise.
• A vague refund request is weak. Bring dates, invoice numbers, and context.
• If the real issue was a missed cancellation before renewal, say that directly.

Possible issues and troubleshooting

• If policy details seem inconsistent, confirm the exact invoice, plan, or payment event first.
• If a payment method is not changing, check whether the organization is on a managed billing flow.
• If the account is on a custom setup, self-serve behavior may not apply.

What to do next

If you still need help, gather the invoice, plan, payment date, and a screenshot of the billing state before contacting support.